Support Category: User Account | Account Info Update Request


Specialist Notes:


Full-Time USPTO employee's information is located on HR Connect.


For any information that is incorrect, such as Supervisor/Username/ Email /wrong unit/etc., send the SR below:


If you feel it is necessary, escalate with the information requested below.


Standard Response:


Full-time employees that have incorrect information such as Supervisor Name, Email, Username, etc. in your Learning Center account will need to contact HR Connect Support, email to HRConnect_Support@USPTO.GOV

Please send them all of your information:

Name:
Username:
Department:
Email Address:
Supervisor Name:

Explain exactly what information is wrong and what needs to be updated.

Corrections should take no more than three weeks to populate and often happen much sooner.