Client Information 2

• IT Help Desk
• Supported Browsers | USPTO Only

Login Related 6

• SSO
• Login Inquiry
• Non-SSO | Password Reset
• Admin Password Reset | Active Account
• Password Reset for Admin Account | Inactive Account

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Account Related 5

• Account Incorrect Information
• Username Change
• Inactive Account
• Inactive Account | Contractor
• No Account

Basic Support 1

• External USPTO Support

Training Related 8

• Navigation
• OLT
• ILT/VILT
• Timesheet Entry Training Code for My Class
• Remove a Course from Transcript

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Specific Training 4

• USPTO Telework Recertification (Mandatory Course)
• Active Shooter - Contractor
• Telework Refresher CBT
• Annual Ethics Training

Supervisor/Manager 4

• Incorrect Supervisor Listed
• Will My Employee Get an email Notification When I Assign them a Course?
• Out of Office Feature for Approvals
• Supervisor | How to Remove a Course I Assigned to an Employee

Ticket Processing 6

• SSO Errors/Issues
• Inactive Accounts
• No Account
• CEU Credits
• How Do I Find the ILT Admin Contact Information?

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