Client Information 5

• Supported Browsers | USPTO Only
• Mobile Devices
• IT Help Desk
• Device Settings | Managed by Organization
• Proxy

Login Related 4

• SSO
• Non SSO
• Admin Login
• How Do I Log Out?

Account Related 6

• Account Information Incorrect
• Username Change
• Inactive Account
• Inactive Account | Contractor
• No Account

View all 6

Basic Support 1

• External USPTO Support

Training Related 10

• LMS Navigation
• WBT
• ILT/VILT
• Playlists
• Certificates

View all 10

Specific Training 13

• USPTO Telework Recertification (Mandatory Course)
• Cyber Awareness Challenge (2026) CSAT
• Telework Refresher CBT
• Understanding AI: Capabilities, Risks, and Responsible Use Training
• DOC Customized Purchase Card Training Update FY2026

View all 13

Supervisor/Manager 5

• Incorrect Supervisor Listed
• Will My Employee Get an email Notification When I Assign them a Course?
• Out of Office Feature for Approvals
• Supervisor | How to Remove a Course I Assigned to an Employee
• Course Completion Report | Supervisor

Ticket Processing 8

• SSO Errors/Issues
• Inactive Accounts
• No Account
• CEU Credits
• How Do I Find the ILT Admin Contact Information?

View all 8

Archived SRs 1

• Active Shooter - Contractor