Client Information 4

• IT Help Desk
• Supported Browsers | USPTO Only
• Mobile Devices
• Proxy

Login Related 4

• SSO
• Non SSO
• Admin Login
• How Do I Log Out?

Account Related 5

• Account Incorrect Information
• Username Change
• Inactive Account
• Inactive Account | Contractor
• No Account

Basic Support 1

• External USPTO Support

Training Related 10

• LMS Navigation
• OLT
• ILT/VILT
• Playlists
• Certificates

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Specific Training 6

• USPTO Telework Recertification (Mandatory Course)
• Telework Refresher CBT
• Annual Ethics Training
• Understanding AI: Capabilities, Risks, and Responsible Use Training
• DOC Customized Purchase Card Training Update FY2026

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Supervisor/Manager 4

• Incorrect Supervisor Listed
• Will My Employee Get an email Notification When I Assign them a Course?
• Out of Office Feature for Approvals
• Supervisor | How to Remove a Course I Assigned to an Employee

Ticket Processing 6

• SSO Errors/Issues
• Inactive Accounts
• No Account
• CEU Credits
• How Do I Find the ILT Admin Contact Information?

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Archived SRs 1

• Active Shooter - Contractor