Support Category: Course Assignment Inquiry


Specialist Notes:


IMPORTANT!


The following is information provided directly from the DOC Administrators:


We’ve received multiple emails via DOC indicating training errors, described as a mix of login issues and Skillsoft‑specific bugs. Separately, we’ve also seen reports from BEA users encountering an error when reaching the first Knowledge Check in the course.


Details we have so far:

  • Error occurred at the first Knowledge Check
  • Users were onsite and accessing the course via the DOC broadcast email → transcript → launch
  • Browser: Microsoft Edge


In reported cases, users were able to resolve the issue by closing and reopening the browser/course.


Skillsoft has asked that we share any Skillsoft‑specific trends we’re seeing, and for isolated user issues, users may be directed to Skillsoft Support’s live chat for quicker investigation and resolution.


WHAT SHOULD YOU KNOW?

Should a user reach out stating they are experiencing course completion issues with the '(COURSE) Understanding AI Risks and Mitigations' training, this is to be handled the same way as '(COURSE) DOC Understanding AI: Capabilities, Risks, and Responsible'.


The DOC Administrators have stated that there were some discrepancies with the following course names, but they are, in fact, all the same course.


Name is System: DOC Understanding AI: Capabilities, Risks, and Responsible Use

Name in Document: (COURSE) Understanding AI Risks and Mitigations

Name in Broadcast Email: '(COURSE) DOC Understanding AI: Capabilities, Risks, and Responsible'


And the course for contractors is titled: 'AI at Work: Maximizing Impact, Minimizing Risk'.


For USPTO

The DOC USPTO Administrators have provided the following, should any USPTO users contact us about the following email they've received.

 

 

However, there was a typo in the initial email sent out, and the correct PPA code users will need to use to claim up to 45 minutes is:

 ATRAIN-0000-090101


Standard Response: