Support Category: Login Related >> SSO Specialist Notes: Note the ADMIN does not want to be notified anymore with SSO problems. Please ha...

Support Category: Account Related >> Inactive Account Specialist Notes: If a user has recently come back (within the last month), respond: ...

Support Category: Account Related >> No Account Specialist Notes: Verify if there is no account first, then send the response. Standard R...

Support Category: Course Related >> Course Information Inquiry Specialist Notes: I completed courses in the LC, where are my credits? Sta...

Support Category: ILT >> ILT Inquiry Specialist Notes: Standard Response: Thank you for contacting DOC USPTO CLC End-User Support!  In ...

Specialist Notes: Going forward, tickets will need to be forwarded to learningcenter@USPTO.gov only! Docsupport and Nicole will no longer need to be inc...