Support Category: (select applicable)


Specialist Notes:


NOTE FOR TICKET PROCESORS!

This process applies to DOC Census, NOAA, NOAA OMAO, Seafood Inspection, NWS, OS, and USPTO only.

When sending a follow-up to the Administrators, include the information below and set the new ticket to "Closed" status after escalating.
  • Original ticket ID # 
  • Original escalation date 
  • Reason for the follow-up 
  • Complete original escalation 
  • If applicable, any relevant screenshots or files


Standard Response:


Hello DOC USPTO CLC Administrator, 


The user has reached out to us again to follow up on their ticket, [ENTER ORIGINAL TICKET ID #], which was originally escalated on [ENTER DATE]. For reference, we've included the original escalation below.


=============================================

PASTE THE COMPLETE ORIGINAL ESCALATION HERE

=============================================


Please let us know if you need any additional information.


Thank you for your assistance,


[AGENT’S NAME]

End-User Support Team