Going forward, tickets will need to be forwarded to learningcenter@USPTO.gov only! Docsupport and Nicole will no longer need to be included in these escalations. Once the ticket has been forwarded to the admins, provide the following response and set the as closed. 

Thank you for contacting us in regard to your recent inquiry.

Your request has been forwarded to the DOC USPTO CLC Administrator for further review and action. You will receive further communication from the DOC USPTO Administrators regarding this matter at your DOC email.

Should you need assistance with anything else, please feel free to reach out at any time!

Thank you,