Support Category: Course Launch Issue  Specialist Notes: For course launch issues, have them do a SystemCheck and give them the information to s...

Support Category: Course Completion Issue Specialist Notes: For course completion issues, have them do a SystemCheck and give them the informati...

Support Category: Course Issue | Inactive Course Specialist Notes: Standard Response: I am sorry, but DOC administrators have advised that ...

Support Category: New Instance of Course Request Specialist Notes: If the user wishes to retake a course and receive an updated date of complet...

Support Category: Course Progress Issue | Navigation  Specialist Notes: Some users have reported not being able to get back to the course after ...

Support Category: Course | Drop/Remove Specialist Notes: Standard Response: We would be happy to escalate a request to the USPTO CLC Administr...

Support Category: Course Information Inquiry Specialist Notes: Standard Response: Learning Plans are assigned to USPTO LC end-users based on t...

Support Category: Course Information Inquiry Specialist Notes: Standard Response: Kindly note, with the exception of the No Fear Act and IT Se...