Please note that users may occasionally request assistance with accessing, reactivating, creating, or deactivating shared accounts that represent an organization, office, business, or other non-individual entity.

These requests should not be processed using the standard individual guideline. Instead, the required information must be collected from the requester and the case should be escalated to the Administrators for review and further action.

Before escalating, gather the following information:

• Name on Organizational Account:
• Email Address on Organizational Account:
• Reason for Accessing the Account:

Ticket Example: 70551

For further assistance with your request regarding the shared account, could you please provide the information below? Once received, we will submit a ticket to the Administrators for further review.

- Name of the Office/Organization/Business associated with the shared account:

- Email address associated with the shared account:

- Reason for accessing, reactivating, creating, or deactivating the account: